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Purpose of the Job/Principal Responsibilities:
The Admissions Advisor on the Masters Team works diligently to contact and enroll students in graduate degree and certificate programs. The Advisor successfully completes all duties within stipulated timeframes; communicates with supervisors regarding student enrollment status; troubleshoots for problems with prospective and enrolled students; and provides support to meet individual and team goals. The Admissions Advisor is responsible for supporting the student during the enrollment process, and until the end of the first week of classes. These responsibilities include: enrolling the student, collecting all required documents, setting a registration appointment, continual contact with the student until the end of drop/add week, and assisting the team’s Financial Aid Officer with collection of the Financial Aid documents that may be required for verification.
Typical activities for an Admissions Advisor on the Masters Team are:
• Achieve performance standards as set by the Director of Admissions, Executive Director of Admissions and the Vice President of Admissions. • Know, maintain, adhere to, and comply with all appropriate corporate, state and federal policies for Admissions.
• Review enrollment documents and prepare submissions for Dean’s approval.
• Ensure that the tasks required to enroll students in Kaplan University are carried out, employing ethics and integrity that are above reproach.
• Ensure that qualitative and quantitative objectives are achieved throughout the Admissions process.
• Maintain adequate knowledge of programs offered, and take responsibility for keeping current with program changes as well as new programs offered.
• Achieve and maintain daily, weekly, and monthly metrics.
• Provide accurate reports relating to individual recruitment effectiveness and tracking logs.
• Advise prospective students of realistic expectations regarding their course of study by adhering strictly to established standards for Admissions.
• Attend and participate in all Admissions meetings and training sessions for which your attendance is required.
• Facilitate interdepartmental communications between Admissions, Financial Aid, Student Services and Academics for the purpose of enhancing the Admissions Process and creating a positive team oriented atmosphere between all departments.
• Make recommendations to the Associate Director or the Director of Admissions regarding course offerings or operational issues in the interest of enhancing the Admissions Process.
• Ensure that adequate, accurate and timely student records are created and maintained during the Admissions Process, and are forwarded to other departments as appropriate.
• Identify opportunities for, and actively seek student referrals.
• Always convey accurate, independently verifiable information in the proper context to enable applicants to make a well-informed enrollment decision.
• Attend required training/help sessions
• Ensure adherence to all Standard Operating Procedures
• Assist other members of the Admissions Department in routine and occasional activities as defined by your supervisor
• Participate in programs for self-improvement and professional development.
• Perform other duties as assigned by the Associate Director of Admissions, Director of Admissions, and Executive Director of Admissions or the Vice President of Admissions.
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